Frequently Asked Questions
Everything you need to know about our fine jewelry and services.
What materials are used in SHAY Jewelry pieces?
We use only the finest materials, including 18k gold and high-quality, ethically sourced natural diamonds and precious gemstones.
How long will it take to receive my order?
In-stock items ship within 2-3 business days. Made-to-order or customized pieces typically require 4-6 weeks for production and delivery.
Do you offer international shipping?
Yes, we offer secure, insured international shipping to most countries worldwide via FedEx or DHL.
What is your return policy?
We accept returns on unworn, non-customized items within 14 days of delivery. Please note that custom orders and engraved pieces are final sale.
Can I request a custom design?
Absolutely. We specialize in bespoke creations. Please contact our concierge team to begin the design process for your unique piece.
How should I care for my SHAY jewelry?
To maintain brilliance, clean your jewelry with a soft brush and mild soapy water. Store each piece separately in its original pouch to avoid scratches.